minor in the grand scheme of things, but as someone who has zero knowledge of electrical work they were very accommodating to my needs. They helped me with the issue over the phone first to try to help keep some money in my pocket, which I thought was kind, but of course my stubbornness overlooked a minor detail & I couldn't figure it out. Regardless, they were prompt in coming to my house to fix the problem & of course did it in no time at all with an eager willingness to help. If another electrical issue ever comes up, whether big or small, I'll certainly be using Biggs again. It was much appreciated!